CRR-Pro ver 6.0
Frequently Asked Questions
1. How many computers can I load the program onto? According to the license agreement, you may load the program onto one computer only (and not for network access). However, if you wish to use your personal laptop as well, we usually approve that one additional installation. Call if you have questions.
2. I can’t see my Windows “Start” bar to run other programs with CRR-Pro running. What is wrong? The task bar is under the CRR-Pro page. Close the CRR-Pro program and right click on a blank area of the task bar. Select “Properties” and then check the box that says “Always on top”. This will make sure the task bar is visible from within the CRR-Pro program.
3. Why can't I display or print the date fields correctly? Particularly in Windows XP (but in some other Windows operating systems as well), the "short date" format is set to MM/DD/YYYY which is to say, forcing a four digit year. The CRR-Pro program is designed to show a two digit year for simplicity. Simply go to the windows "control panel", then, "Regional Preferences" (or settings), and customize the short date format to "MM/DD/YY" (two digit years).
4. Why is "Dial Using HyperTerminal" greyed out? The CRR-Pro program checks for the presence of the Windows HyperTerminal program before making that menu selection available. Microsoft has changed the location of HyperTerminal in Windows 2000 and changed the program itself in XP (for 95/98 see below). Therefore, users of XP and 2000 that wish to use HyperTerminal should use it externally (Outside the CRR-Pro program). It is normally available by clicking Start, Programs, Accessories, Communications, HyperTerminal. Set your modem to dial 1-714-846-2712 and download to C:\crrpro6.0\DATA. In the case of 95/98 , HyperTerminal was most likely deleted (or not loaded). You can easily install it from the 95/98 CD-ROM. It is listed under System/Communications on the Windows 95/98 CD.
5. How many foreclosure records can the program handle? I have used the program extensively with data files as large as 250,000 records without any problems. I am sure it could go much larger but customers would rarely accumulate so much data. That size of data file takes about 225 Megabytes of disk space on your computer.
6. How can I delete downloaded files without importing them? Simply delete them using your explorer. Right click on Start, then click on Explore, browse for the C: drive, then open the crrpro6.0 folder, then open the \DATA folder. Your downloaded files will be visible. Right click, and Delete each file you want to remove.
7. How can I reload my program without destroying my current data? Make sure to backup your data prior to reloading the program. CRR-Pro 6.0 has a backup utility. The instruction manual indicates how to backup your data. Make sure you properly remove the previous 6.0 from your C: drive. Click on Start, Settings, Control Panel, Add/Remove Programs and remove CRR-Pro 6.0.
8. How can I copy my old data into the new program? If you have used an earlier version of CRR-Pro, then simply find the archive file in your old program directory and copy it to the C:\crrpro6.0\data folder. You may then Import it as if it were a downloaded file. For example, a version 5.21 archive file is called crrwin.dbf and is located in C:\win52.
9. How can I backup my data? It is a good idea to make sure your temp file has been emptied. You will need to go to Utilities, Setup, Miscl and browse for your backup location. It can be a floppy, zip drive, etc… Then, use the CRR-Pro backup Utility (Located in the Utilities Menu). Note: If your archive file contains more than 1,200 records (aprox), it will not fit on a floppy and you should consider installing an inexpensive zip drive.
10. Why do I get the alert "In Use by Another"? This usually means that you have the program open twice (or at lease, Windows thinks you do). To correct this problem, reboot your computer and you should be able to resume normal operation.
11. Why can't I find my downloaded data files? In order for the CRR-Pro program to "see" your downloaded files, the files have to be in the C:\crrpro6.0\DATA folder AND the file name has to end in ".DBF". Therefore, make sure you download to the correct location on your hard drive and DO NOT change the file names.
12. Why do I
have many duplicate records in my database?
If you download from the CRR web page using the selection “Download
All Pending…”, it is possible the web page is sending duplicate files. I
suggest downloading individual daily NOD and NTS files rather than “All
Pending” or “Online Reports”.
13. My .DBF files have Excel (or ACT, or Access, etc…) icons, and when I try to download additional files, Windows won’t let me choose the location. What is wrong? If a user tries to open a “.DBF” file by double-clicking on it, Windows will remember the operation and will “associate” DBF files with Access, Excel, or whatever program was used. This may cause Windows to interfere with downloads of .DBF files (not allow the “SAVE AS” window to appear).
To remove a file association (“.DBF” associated with Access, Excel etc…)
§ In My Computer or Windows Explorer, on the View menu, click Folder Options.
§ Click the File Types tab.
§ In the list of File types, find the “offending” icon corresponding to file type “.DBF”.
§ Highlight this row and Click Remove.
§ Click OK.
Note Once the file association is removed, Windows will no longer treat “.DBF” files automatically and will no longer interfere with downloads of this file type.
These steps may differ slightly in Windows XP or NT. However, the process is the same. Your Windows “Help” has this information.